The Top 15 Highest Paying Jobs in Consumer Services

The U.S. shopper service trade is value a whole lot of billions of {dollars} and contains greater than 450,000 single-location and multi-location institutions. Regardless of declining general employment numbers within the subject, there are near 400,000 job openings yearly for customer support representatives, in keeping with the Bureau Of Labor Statistics – a testomony to how important the trade is to the U.S. economic system.

Whereas shopper providers jobs have by no means been thought-about as profitable as, say, jobs in finance, the highest-paying careers supply engaging salaries and different advantages.

Whether or not you’re on the lookout for an entry-level place or a senior position, right here’s a listing of the highest-paying jobs within the shopper providers sector right now. I’ll clarify what every job entails and the way a lot cash you may make.

What Is Client Companies?

Client providers are providers which might be offered to people fairly than companies. Many roles within the shopper providers sector are customer-facing, reminiscent of hairdressers, financial institution tellers, or flight attendants.

What Do Client Companies Jobs Pay? 

You can also make good cash in shopper providers when you’re keen to work arduous. Usually, the highest-paying jobs are administration positions, which might carry house between $50,000 – $185,000 yearly, relying on the position. Gross sales and IT positions inside the shopper providers subject additionally pay very nicely.

Many firms within the shopper providers sector promote from inside, offering a superb alternative for profession development and wage progress. With this in thoughts, right here is my record of the highest-paying jobs in shopper providers.

15 Finest Paying Jobs in Client Companies

Whereas the common wage of a shopper providers consultant is $36,920 per yr – in keeping with the US News & World Report – many positions within the trade pay considerably extra. Listed below are a number of the highest-paying shopper service trade jobs:

1. Buyer Care Director 

• Wage: $142,899 – $185,115
• Schooling: Confirmed expertise in customer support or administration, together with a Grasp’s or Bachelor’s diploma, is extremely desired.
• High abilities: management, communication, problem-solving

Buyer care administrators should possess sturdy management, communication, and problem-solving abilities. They're typically required to cope with buyer complaints and issues and wish to stay calm below stress and discover options that fulfill everybody concerned.

With customer call volumes growing by 61% in 2022, it’s extra necessary than ever to maintain tabs in your workers by setting objectives, monitoring progress, and offering coaching to new hires.

2. Flight Attendant

• Wage: $61,640/yr
• Schooling: Highschool diploma or certifications from the FAA
• High abilities: Security and customer support

Buckle up and put together for takeoff with probably the most thrilling careers in shopper providers: flight attendant. As a flight attendant, you’ll be accountable for guaranteeing the consolation and security of airline passengers throughout their journey. However this job isn’t nearly serving drinks and snacks – it’s about offering distinctive customer support whereas sustaining order in a high-pressure setting.

A few of the important duties of a flight attendant embody the next:

• Conducting security demonstrations and pre-flight checks to make sure that all gear is working correctly
• Aiding passengers with particular wants, reminiscent of aged or disabled people
• Responding to passenger requests and offering data on flight particulars, reminiscent of arrival instances and connecting flights
• Sustaining cleanliness on the airplane by gathering trash and restocking provides

3. Gross sales Supervisor

• Wage: $61,090 – $173,000
• Schooling: Bachelor’s diploma in advertising or enterprise administration
• High abilities: Management, communication, organizational

Gross sales Managers are among the many highest-paid professionals in shopper providers, and the job outlook for the position is predicted to develop by 5% from 2021-2031, according to the Bureau of Labor Statistics.

Gross sales managers oversee and handle gross sales groups in numerous industries, guaranteeing they meet their targets whereas sustaining excessive ranges of buyer satisfaction.

Along with gross sales abilities, a profitable gross sales supervisor will need to have sturdy managerial abilities. These embody setting costs, creating product descriptions, and motivating workers. You have to additionally have the ability to analyze information and market traits to make knowledgeable choices that drive income progress.

4. Affected person Care Coordinator

• Wage: $83,180 – $102,910 
• Schooling: Diploma in social work, sociology, or counseling.
• High abilities: Empathy, communication, administrative

Affected person care coordinators play an important position within the healthcare trade, guaranteeing that sufferers obtain the absolute best care all through their therapy journey.

Affected person care coordinators are accountable for assessing and planning their affected person’s well being wants, from scheduling appointments to coordinating with medical doctors and different healthcare professionals.

One of many perks of being a affected person care coordinator is that you simply get to work carefully with sufferers each day. You can be their major level of contact and may have the chance to construct sturdy relationships with them as you assist them navigate via their medical wants.

5. Technical Help Consultant

• Wage: $57,910/yr
• Schooling: Highschool diploma.
• High abilities: Tech downside fixing, communication, troubleshooting

Technical Help Representatives are an integral a part of the customer support staff, offering technical help to shoppers in want. These professionals possess glorious communication abilities and are capable of perceive and handle a variety of technical points successfully.

Technical Help representatives should have the ability to assess clients’ technical troubles and supply them with the professional steerage they want. They're accountable for interviewing clients about their tech assist inquiries and offering options as essential.

To excel, it's best to possess sturdy problem-solving skills and a deep understanding of the technical methods that your organization helps. You must also have distinctive listening abilities and have the ability to talk complicated technical data clearly and concisely.

6. Name Heart Supervisor 

• Wage: $78,800 – $104,500
• Schooling: Diploma in communications or enterprise administration
• High Expertise: Management, problem-solving, multitasking

As a Name Heart Supervisor, you may be accountable for main a staff of customer support representatives towards attaining the corporate’s objectives. Your major accountability might be to rent and prepare people who possess glorious communication abilities and might deal with buyer inquiries with persistence and professionalism.

To reach this position, you need to possess glorious motivational abilities to maintain your staff centered and on observe. And also you’ll have to develop methods that encourage your staff to fulfill their targets whereas sustaining a excessive degree of buyer satisfaction.

7. Buyer Service Consultant

• Wage: $36,920/yr
• Schooling: Highschool diploma
• High Expertise: Communication, empathy, customer support

Customer support representatives are sometimes the primary level of contact for the businesses they work for, offering important assist providers to clients. They're accountable for answering questions and inquiries, accepting funds, processing returns/exchanges, and dealing with complaints. This position is important in guaranteeing buyer satisfaction and constructing model loyalty.

To achieve success as a customer support consultant, sturdy communication abilities are a should. You want to have the ability to pay attention actively, converse clearly, and convey data successfully.

8. Neighborhood Service Supervisor 

• Wage: $46,550 – $118,650
• Schooling: Diploma in social work, enterprise administration, or public well being
• High Expertise: Management, communication, public relations

Neighborhood service managers are accountable for creating and managing applications that enhance the standard of life in a neighborhood. They work carefully with native organizations, companies, and authorities companies to establish areas the place providers are missing and develop options that meet the wants of residents.

Neighborhood Companies managers use their management capabilities and creativity to construct sturdy relationships with the members of the area people. By tackling points reminiscent of poverty, training, healthcare, or social justice instantly, they attempt to make a optimistic affect on folks’s lives.

For those who’re captivated with serving to the much less lucky in your neighborhood and have glorious communication and organizational abilities, this may very well be the proper profession path for you.

9. Receptionist

• Wage: $29,950/yr
• Schooling: Highschool diploma.
• High Expertise: Communication, customer support, multitasking

Receptionists are the primary level of contact for any group and play a important position in guaranteeing buyer satisfaction. Along with answering cellphone calls, responding to emails, and welcoming guests, receptionists carry out many different office-related duties.

Receptionist salaries are aggressive in comparison with different customer support positions, particularly in particular industries like medication and legislation.

10. Entrance Desk Clerk

• Wage: $37,450/yr
• Schooling: Highschool diploma
• High Expertise: Communication, customer support, problem-solving

Entrance desk clerks are an important a part of the hospitality trade, working in resorts, resorts, and lodges. They greet clients, carry out clerical duties like answering telephones and gathering data, and handle complaints. Their major accountability is to make sure company have a cushty and pleasant keep.

Along with greeting clients and managing complaints, entrance desk clerks carry out check-in and check-out duties. They accumulate data from company, reminiscent of cost particulars and room preferences. Additionally they reply questions on lodge facilities, native sights, and transportation choices.

11. Restaurant Supervisor 

• Wage: $36,630 – $98,070
• Schooling: Highschool diploma in enterprise, hospitality administration, or culinary
• High Expertise: Management, problem-solving, customer support

Restaurant managers are accountable for the day-to-day operations of a restaurant, overseeing all sides of enterprise, from staffing and customer support to monetary administration, advertising, and extra.

One of many major duties of a restaurant supervisor is to handle workers. This contains hiring, coaching, and scheduling employees members. Managers should additionally guarantee workers comply with correct meals security protocols and keep a clear work setting.

12. Financial institution Teller

• Wage: $36,310/yr
• Schooling: Highschool diploma
• High Expertise: Communication, customer support, money dealing with

Financial institution tellers are the face of a financial institution and are accountable for offering glorious customer support. They deal with transactions and supply recommendation to clients about their accounts, assist course of mortgage purposes, and switch funds. Financial institution tellers should keep up-to-date with monetary legal guidelines and laws and have the ability to reply buyer questions on banking services and products.

To achieve success as a financial institution teller, you need to have sturdy customer support abilities and have the ability to resolve issues shortly. You have to additionally possess strong math and cash-handling abilities and have the ability to multitask.

13. On-line Chat Help

• Wage: $36,920/yr
• Schooling: Highschool diploma
• High Expertise: Communication, customer support, problem-solving.

On-line chat assist is a rising subject that gives clients with the comfort of getting solutions to their questions shortly with out having to attend on the cellphone or journey to a bodily location. On-line chat assist specialists reply buyer inquiries by way of text-based chat, serving to clients troubleshoot technical points, reply questions on services and products, and supply basic data.

You have to have glorious problem-solving and communication abilities as a way to precisely and promptly reply buyer inquiries and supply acceptable resolutions.

14. Occasion Planner

• Wage: $49,470/yr
• Schooling: Bachelor’s diploma in hospitality administration or occasion planning
• High Expertise: Group, time administration, communication

Occasion planners coordinate and handle all facets of an occasion, from the preliminary coordination to the ultimate wrap-up. They're accountable for reserving venues and distributors, managing budgets, overseeing logistics, and extra. Occasion planners will need to have sturdy organizational and time administration abilities, as they have to have the ability to juggle a number of duties without delay.

There’s additionally budgeting. Occasion planners should have the ability to keep on with a finances whereas nonetheless ensuring all facets of the occasion are taken care of. They need to additionally possess glorious communication abilities, for negotiating with distributors and different employees.

15. Retail Retailer Supervisor

• Wage: $46,890/yr
• Schooling: Highschool diploma
• High Expertise: Management, customer support, problem-solving

Retail retailer managers should possess sturdy management abilities. The position gives an thrilling alternative to work together with clients and mentor workers in numerous settings, starting from vogue retailers to toy shops. If you're captivated with customer support and main groups, think about changing into a retail retailer supervisor.

Client Companies Schooling Necessities 

Whereas some customer support jobs require additional training, reminiscent of a bachelor’s diploma or specialised coaching, you possibly can typically get employed with a highschool diploma.

As talked about, many shopper providers companies promote from inside and mean you can attain numerous trade accreditations whereas on the job. Banks are an excellent instance. Many workers begin as financial institution tellers earlier than being promoted to high-paying financial institution jobs in gross sales or administration.

General, the training necessities for these jobs will differ relying on the corporate or sector you want to work in. Be sure to analysis the particular necessities for every job earlier than making use of.

Distant Buyer Service Jobs

Nowadays, increasingly customer support roles are shifting on-line and could be completed remotely. Because of this, firms are hiring for distant customer support jobs the place you possibly can make money working from home. Some firms will even rent teenagers as on-line customer support reps.

The next video examines three web sites the place you could find a distant customer support job. And if working as a customer support rep isn’t for you, there are many different methods to make cash on-line from house.

Is Client Companies a Good Profession Path?

Oftentimes after we consider customer support, the primary thought that involves thoughts is gross sales, retail, or hospitality. Whereas some roles might have a detrimental stigma related to them, they provide a chance to get your foot within the door and work your method up. And also you’ll acquire invaluable abilities alongside the best way.

On the finish of the day, if in case you have a ardour for serving to others and delivering outcomes with a customer-focused perspective, then shopper service is the profession path for you. With a little bit of persistence and lots of arduous work, you could be profitable in any subject – customer support included.

FAQs